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Heart Prints • View topic - Grand Calibur

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Grand Calibur

Grand Calibur

Postby jonnytar » October 16th, 2011, 5:16 pm

My Grand Calibur just broke :x I fed the base plate, cutting plate, Cherry Designs die, and a piece of cardstock. All of a sudden...boinggggg! something is loose inside. I don't know if they'll fix it for me or not. I've only had it 4 months. Has this happened to anyone else???
jonnytar
 
Posts: 10
Joined: June 27th, 2011, 10:25 am

Re: Grand Calibur

Postby SueNelson » October 16th, 2011, 5:35 pm

Call them! It is under warranty and they will back it up. WOW!
SueNelson
Site Admin
 
Posts: 286
Joined: June 12th, 2011, 11:29 am

Re: Grand Calibur

Postby jonnytar » October 17th, 2011, 7:33 pm

I sent them an e-mail yesterday, they called me today. They are paying for UPS return and they will fix & return. Whew! A load off my back. I was afraid they wouldn't do anything.
jonnytar
 
Posts: 10
Joined: June 27th, 2011, 10:25 am


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